Terms of Service

These Terms of Service ("Terms") are between you and Crewlabs Ltd, trading as CallCrewAI ("CallCrewAI," "we," "us"), and govern your access to and use of CallCrewAI's products, sites, and services ("Service"). By using the Service, you agree to these Terms. If you use the Service on behalf of an organization, you represent that you have authority to bind that organization, and "you" or "Customer" means that organization.

If you have entered into a separate signed agreement with CallCrewAI covering the Service (for example, a master services agreement or order form), that agreement prevails over these Terms to the extent of any conflict.

Business use only. The Service is intended for business customers. By using the Service, you confirm that you are acting in the course of your trade, business, or profession (whether as a company, partnership, or sole trader) and not as a consumer, and that consumer protection rules (including any cooling-off or cancellation rights) do not apply.

1) The Service

CallCrewAI provides a software-as-a-service platform of AI-powered agents for trades and field service businesses that automate inbound and outbound calls, scheduling, customer communications, and back-office workflows. The Service can integrate with the job management, calendar, email, accounting, and communication tools you connect.

We will use commercially reasonable efforts to make the Service available 24/7, except for planned maintenance and circumstances outside our reasonable control. We will use reasonable efforts to give advance notice of planned maintenance. We provide reasonable customer support during business hours via email and other agreed channels, including configuration changes and prompt tuning where included in your plan.

We may also make the Service available on a white-label or partner basis under a separate written partner agreement. Where such an agreement exists, it prevails over these Terms for the partner to the extent of any conflict.

2) Your account, authorised users & responsibilities

• You may permit your employees, agents, and contractors ("Authorised Users") to use the Service for your internal business operations. You are responsible for their actions.
• Provide accurate account information and keep access credentials secure. Notify us promptly of any suspected unauthorised access.
• Configure features (e.g., call forwarding/recording, calendars, email) responsibly.
• Consent & lawful use: You are responsible for having a lawful basis to call, text, or email your customers and prospects, and for providing any required notices and obtaining any required consents — including in respect of call recording, AI-generated communications, and any applicable telemarketing or anti-spam laws.
• No emergency use: The Service is not a replacement for emergency services (e.g., 112/911/999).

3) Acceptable use & restrictions

You will not, and will not allow any third party to: (a) misuse the Service or use it in any unlawful way; (b) infringe others' rights; (c) attempt to access data you are not authorized to access; (d) send spam or unlawful messages; (e) upload malicious code; (f) reverse engineer, copy, or create derivative works of the Service except where allowed by law; (g) use the Service to build a competing product; or (h) resell, sublicense, or make the Service available to third parties other than your Authorised Users, except under a separate written partner or white-label agreement with us. We may suspend or terminate for violations.

4) Integrations & third-party services

You may connect third-party services, such as job management, email, calendar, and accounting tools. Your use of those services is governed by their terms and policies, and we are not responsible for them. You are responsible for having the right to connect them and for the instructions you give us through them. Where you connect a Google or Microsoft account, we access only the data needed for the features you enable. For Google data, we comply with the Google API Services User Data Policy (Limited Use); see our Privacy Policy and Google for Developers.

5) Fees & payment

• Fees, any setup fee, billing frequency, and renewal are as shown at checkout or in your plan. Unless stated otherwise, subscriptions are billed automatically in advance for each upcoming billing period (monthly by default) and auto-renew until cancelled.
• You authorize us and our payment processor to automatically charge your payment method for all fees due, including renewals, at the start of each billing period. You are responsible for keeping a valid payment method on file. Invoiced payment terms apply only where separately agreed in a signed contract or order form.
• All amounts are exclusive of VAT and other applicable taxes, which are payable in addition where applicable. Where a reverse charge mechanism applies, you account for VAT in accordance with applicable law.
• If a payment fails or is not received when due, we may retry the charge and may suspend or restrict the Service until payment is made.
• Except where required by law, all fees are non-refundable, and no refunds or credits are given for partial billing periods or unused Service.
• Pricing may be calibrated to a usage baseline stated in your plan. If your usage materially exceeds that baseline, or otherwise on at least 30 days' notice, we may adjust pricing with effect from your next billing period. No retroactive charges will apply, and you may cancel before the new pricing takes effect.
• You can cancel at any time; cancellation takes effect at the end of the then-current billing period.

6) AI features & Customer Data

"Customer Data" means data inputted into or generated by the Service for or on your behalf, including AI inputs and outputs (such as call recordings, transcripts, summaries, and structured notes). As between the parties:

• You own your data. You own all Customer Data, including inputs to and outputs from the AI features.
• No training on identifiable data. We do not use identifiable Customer Data to train or fine-tune AI models, and we do not use your content for advertising.
• You grant us the right to use de-identified and aggregated data derived from Customer Data and your use of the Service to develop, improve, secure, and train our services, features, and models, provided such data does not identify you or any individual.
• The Service uses artificial intelligence technologies, including third-party AI models accessed via our subprocessors (the current list is available on request at support@callcrew-ai.com).
• AI outputs may contain errors. AI-generated outputs may occasionally be inaccurate or incomplete. You are responsible for reviewing AI outputs before relying on them for business-critical decisions.

7) Data protection

Each party will comply with the data protection and privacy laws applicable to it (including, where relevant, the EU and UK GDPR). In providing the Service, we act as a processor (or equivalent role) of personal data on your behalf (you are the controller). We will:

• process personal data only on your documented instructions and as necessary to provide the Service;
• implement appropriate technical and organisational security measures, including encryption in transit and at rest;
• ensure personnel processing personal data are bound by confidentiality;
• notify you without undue delay (and in any event within 72 hours) of becoming aware of a personal data breach affecting your data;
• on termination, delete or return personal data at your choice, except where retention is required by law.

We use subprocessors to provide the Service; the current list is available to customers on request and with our Data Processing Addendum. We will give reasonable notice before adding or replacing a subprocessor and will ensure each subprocessor is bound by data protection obligations no less protective than ours. Where personal data is transferred across borders, we rely on an appropriate transfer mechanism where required (such as the EU Standard Contractual Clauses or UK IDTA). You remain responsible for the lawful basis for processing, for notices and consents to data subjects, and for the accuracy of Customer Data. If you require a Data Processing Addendum (DPA), contact us.

8) Intellectual property

The Service (including software, models, designs, and branding) is owned by CallCrewAI and its licensors. You retain all rights to Customer Data. Neither party gains any rights in the other's intellectual property except as expressly stated in these Terms. If you send us suggestions or feedback about the Service, we may use it to improve our products without restriction or any obligation to you.

9) Publicity

You grant us the right to use your business name and logo on our website (including our landing pages), marketing materials, and customer reference lists to identify you as a customer. Any specific case study or quoted testimonial about you is subject to your prior written approval (not to be unreasonably withheld). You can withdraw this permission at any time by emailing support@callcrew-ai.com, and we will remove your name and logo from future materials within a reasonable period.

10) Confidentiality

Each party will keep the other's confidential information confidential, protect it with no less than reasonable care, and use it only to perform under these Terms. This obligation does not apply to information that is or becomes public through no fault of the receiving party, was already lawfully known to the receiving party, or is required to be disclosed by law.

11) Service changes and availability

We may update or modify features, provided we do not materially reduce the core functionality of the Service you have paid for during your current billing period. We aim for high availability but do not guarantee uninterrupted service. The Service relies on telecom networks and third-party APIs; outages there can affect the Service.

Beta features. We may offer beta, early-access, or experimental features. These are provided "as is," may change or be discontinued at any time, and are not subject to the same expectations or commitments as generally available features.

12) Warranties & disclaimers

EXCEPT AS EXPRESSLY STATED, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY (INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT). NOTHING IN THESE TERMS AFFECTS ANY STATUTORY RIGHTS THAT CANNOT BE EXCLUDED BY LAW.

13) Limitation of liability

Nothing in these Terms limits or excludes either party's liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited or excluded by law. Subject to that:

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, COVER, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, BUSINESS, DATA, OR GOODWILL. EXCEPT FOR YOUR PAYMENT OBLIGATIONS OR LIABILITY FOR VIOLATION OF §3 (ACCEPTABLE USE) OR IP INFRINGEMENT, EACH PARTY'S TOTAL LIABILITY UNDER OR IN CONNECTION WITH THESE TERMS WILL NOT EXCEED THE AMOUNTS PAID OR PAYABLE BY YOU TO CALLCREWAI FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY.

14) Indemnity

You will defend and indemnify CallCrewAI against third-party claims arising from your unlawful use of the Service, your content, or your violation of these Terms.

We will defend and indemnify you against third-party claims that the Service, as provided by us and used in accordance with these Terms, infringes their intellectual property rights. This does not apply to claims arising from Customer Data, your misuse of the Service, or combination of the Service with anything not provided by us. If such a claim arises, we may modify or replace the affected Service or, if neither is reasonably possible, terminate it and refund any prepaid unused fees. This indemnity is subject to the cap in §13 and is your exclusive remedy for Service IP infringement.

15) Term; termination

These Terms apply while you use the Service. Unless your order states otherwise, there is no minimum term: either party may terminate on 30 days' written notice at any time. Either party may terminate immediately by written notice if the other fails to pay an undisputed invoice within 14 days of being notified in writing, commits a material breach that is not remedied within 30 days of being notified in writing, or becomes insolvent. We may also suspend or terminate for cause (e.g., policy violations, or if continued use creates security or legal risk).

On termination: (a) your access to the Service ends; (b) we may delete Customer Data 30 days after termination, unless you request a copy in writing within that period, in which case we will provide your Customer Data in a commonly used, machine-readable format; and (c) any accrued rights and obligations survive. Sections 8 (Intellectual property), 10 (Confidentiality), 13 (Limitation of liability), 14 (Indemnity), and 18 (Governing law; disputes) survive termination.

16) Force majeure

Neither party is liable for any delay or failure to perform (other than payment obligations) caused by events beyond its reasonable control, including internet, telecoms, or power failures, outages of third-party services (such as telephony carriers or AI model providers), natural disasters, epidemics, war, terrorism, labour disputes, or acts of government. If such an event continues for more than 30 days, either party may terminate on written notice.

17) Changes to Terms

We may update these Terms; changes will be posted with a revised effective date and (for material changes) notice via the Service or email. Continued use after the effective date constitutes acceptance.

18) Governing law; disputes

These Terms are governed by the laws of Ireland, and the parties submit to the exclusive jurisdiction of the Irish courts. The U.N. Convention on Contracts for the International Sale of Goods does not apply.

19) Miscellaneous

These Terms (together with your order and our Privacy Policy) are the entire agreement regarding the Service, superseding prior online terms. If a term is unenforceable, the remainder stays in effect. You may not assign these Terms without our written consent (except to an affiliate or in connection with a merger or sale); we may assign on written notice. Notices may be sent to your account email; legal notices to support@callcrew-ai.com.

Contact

Email: support@callcrew-ai.com