CallCrewThe AI office for HVAC & refrigeration companies.
Contract renewals and planned maintenance scheduled automatically, breakdown calls prioritised by contract status, parts notes captured from engineers on WhatsApp.
Seasonal peaks bury the office; maintenance contracts slip because nobody has time to chase them.
What the crew does for HVAC & refrigeration companies
Each department's agents, set up for HVAC & refrigeration companies and the way you already work.
- Receptionist
Prioritises breakdowns by contract and SLA, 24/7.
- Email Agent
Turns FM helpdesk emails into reactive jobs.
- Outbound Sales
Calls contract customers before renewal.
- Service Coordinator
Schedules PPM visits across your contract sites.
- Routing Assistant
Assigns jobs by F-gas category, skills and area.
- Material Ordering
Orders parts and refrigerant as jobs are booked.
- Certificates and Paperwork
Writes service reports and refrigerant logs.
- Ree Porter
Reports weekly on PPM, SLAs and renewals.
Set up the way you already work
Every crew learns your services, prices, areas, engineers and what counts as urgent. Changing how it works is as simple as telling it.
Contract customers get a callback within 15 minutes, everyone else within the hour.
Got it. I'll follow that on every call from now on.
Rule saved
Works inside the software you already run
SimPro
Jobber
ServiceM8
Fergus
FieldMotion
ServiceTitan
Gmail
WhatsApp
HubSpot
GoHighLevel
Salesforce
OutlookQuestions from HVAC & refrigeration companies
Can contract customers be treated differently?
Yes. The crew checks contract status on every call and follows your rules, for example a 15-minute callback for contract customers and within the hour for everyone else.
How does it cope with seasonal peaks?
It answers every call as it comes in, however many there are, so the first hot week of summer doesn't bury your office. Urgent breakdowns go to the top on your rules.
How long does it take to go live?
About a week from the discovery call. We connect your job software, build your crew, test it against real call scenarios from your business, then port or forward your number.
Does it write into my job system?
Yes. Calls, notes, bookings, quotes and job updates land against the right customer and job in the software you already use. If we don't connect to yours yet, we can build the integration, or you can run your jobs on CallCrew itself.
See your own office running on CallCrew.
Bring your job software login and a few of last week's calls. We'll show you what the crew would have done with them.