CallCrewQuestions we get on every demo
If yours isn't here, email hello@callcrew-ai.com and a person will answer it.
Getting started
How long does it take to go live?
About a week from the discovery call. We connect your job software, build your crew, test it against real call scenarios from your business, then port or forward your number.
Do I need to change my phone number?
No. Most customers forward their existing line to CallCrew, or we port it. You keep the number your customers know.
What do you need from me?
An hour for the discovery call, access to your job software, and someone who can tell us how the office actually works — prices, areas, who covers what, what counts as urgent.
The front office
Will customers know they're talking to an AI?
The crew introduces itself as your company's assistant and never pretends to be a person. In practice most callers just want the job booked, and it does that.
What happens when it can't handle a call?
It hands off to a person you name, with a summary of the call, or takes a message and creates a task — whichever you've told it to do for that situation.
Which channels does it cover?
Phone, WhatsApp, SMS, email and web chat. One crew, one customer history, so a text gets the same answer a call would.
Can it handle out-of-hours emergencies?
Yes. You set the rules: what counts as an emergency, who's on call, what to offer. The crew triages on those rules and escalates when it should.
The back office
What does “plain-English tasks” actually mean?
You give the crew an instruction the way you'd tell an office manager — “text every customer the night before their job” — it confirms what it understood, then does it, once or on a schedule.
Does it write into my job system?
Yes. Calls, notes, bookings, quotes and job updates land against the right customer and job in the software you already use. If we don't connect to yours yet, we can build the integration, or you can run your jobs on CallCrew itself.
How does it pick which engineer gets a job?
You tell it each person's skills, coverage area and on-call rules once. It matches new jobs to the right person and checks the real diary before booking.
Integrations, data and pricing
Which job software do you integrate with?
The common ones, like SimPro (we're a marketplace partner), Jobber, ServiceM8, Fergus and FieldMotion, plus Google Workspace and Microsoft 365 for email and calendar. If yours isn't one of them, we can integrate with it, or you can run your jobs on CallCrew itself.
Can I see what the crew said and did?
Every call and message is transcribed and logged in your dashboard, with the actions it took. You can listen back to any call.
How is it priced?
A monthly subscription per business, based on how many agents you run and your volume of work. Book a demo and we'll quote for your setup.
Where do you operate?
Ireland, the UK, the US, Australia and New Zealand today.
See your own office running on CallCrew.
Bring your job software login and a few of last week's calls. We'll show you what the crew would have done with them.