CallCrewThe AI office for plumbing & heating firms.
Emergency triage on your rules, gas-safe engineers matched to the job, next-day slots booked and confirmed by text. Boiler service reminders sent before the winter rush.
The 6pm “no hot water” call is the one you can't miss and the one you're least likely to answer.
What the crew does for plumbing & heating firms
Each department's agents, set up for plumbing & heating firms and the way you already work.
- Receptionist
Answers 24/7 and books emergency call-outs.
- Messaging Agent
Gets the boiler fault code before the van leaves.
- Lead Capture
Replies to boiler and bathroom enquiries in a minute.
- Quote Builder
Drafts boiler and bathroom quotes from your prices.
- Quote Chaser
Chases boiler quotes until they're won or lost.
- Service Coordinator
Books boiler services and gas safety checks.
- Certificates and Paperwork
Turns readings into gas safety records to sign.
- Invoicing Agent
Invoices every job the day it's done.
Set up the way you already work
Every crew learns your services, prices, areas, engineers and what counts as urgent. Changing how it works is as simple as telling it.
If a call mentions a leak or no heating, treat it as urgent and offer the next same-day slot.
Got it. I'll follow that on every call from now on.
Rule saved
Works inside the software you already run
SimPro
Jobber
ServiceM8
Fergus
FieldMotion
ServiceTitan
Gmail
WhatsApp
HubSpot
GoHighLevel
Salesforce
OutlookQuestions from plumbing & heating firms
Can it tell a real emergency from a routine call?
Yes. You set what counts as urgent, such as no heating, no hot water or an active leak, and the crew triages every call on those rules, offering the next same-day slot or passing it to your on-call engineer.
Does it know which engineers are gas registered?
You tell it each engineer's qualifications and areas once. Jobs that need a gas-registered engineer only go to the people who are.
How long does it take to go live?
About a week from the discovery call. We connect your job software, build your crew, test it against real call scenarios from your business, then port or forward your number.
Does it write into my job system?
Yes. Calls, notes, bookings, quotes and job updates land against the right customer and job in the software you already use. If we don't connect to yours yet, we can build the integration, or you can run your jobs on CallCrew itself.
See your own office running on CallCrew.
Bring your job software login and a few of last week's calls. We'll show you what the crew would have done with them.